Job SummaryThe Senior Sales Consultant is responsible for driving the sales of vehicles and related products and services by delivering exceptional customer service, maintaining expert knowledge of the automotive portfolio, and mentoring junior sales staff. This role plays a key part in achieving dealership targets and enhancing customer satisfaction and loyalty.Job ResponsibilitiesGreet and assist customers professionally and courteously.Understand customer needs and recommend appropriate vehicles, features, finance options, and aftersales packages.Conduct test drives and explain product specifications and benefits effectively.Maintain high conversion rates from inquiry to sale.Ensure customer satisfaction throughout the sales process and after delivery.Proactively follow up on leads, inquiries, and previous customers to generate repeat business.Maintain up-to-date knowledge of all vehicle models, pricing, promotions, financing, and registration processes.Present vehicles to customers in a structured, professional manner using the company sales process standards.Stay informed of competitors' offerings and market trends.Ensure all required documentation is completed accurately and in compliance with local regulations and company policies.Coordinate with finance, insurance, and registration departments for a seamless customer experience.Guide and support junior sales staff through product training, shadowing, and process coaching.Set a high standard of professionalism and performance for the team.Candidate RequirementsBachelor's degree in Business Administration, Marketing, or a related field (preferred).Minimum 4-6 years of automotive sales experience, with a proven track record of achieving targets.Valid driver's license.
